FAQ & Policies
Studio FAQ & Policies
Cancellations & No-Shows
12-Hours Notice
Please cancel or reschedule your class at least 12 hours before the scheduled start time.
Late Cancellations
Cancellations made within 12 hours of class will result in:
- 1 session credit deducted
- No credit will be returned
No-Shows
If you do not attend your booked class without the required notice:
- Your credit session will be deducted from your account
- No credit will be returned
Every spot is reserved especially for you. Thank you for respecting our instructors, fellow clients, and shared studio space.
10-Minutes Rule + Check In
10-Minutes Rule
To keep the class flowing smoothly and ensure a safe experience for everyone, we kindly ask all guests to arrive 10 minutes early.
Entry won’t be possible after the first 10 minutes of the session.
Check-In
Please arrive at least 10 minutes before class to:
- Check in at reception
- Prepare for your session
- Meet your instructor
- Set up your equipment
- Inform your instructor of any injuries or limitations
Please allow additional time for parking.
How to Book Your Classes
All bookings and cancellations should be managed through the available booking platforms.
Aura Wellness App
Search “Aura Wellness” to access your studio bookings and services.
Momence App
Use the Momence platform to book and manage your classes.
Linktree
Find Aura Wellness through Linktree and access the available booking options.
Search “Aura Wellness” to:
- Book classes & memberships
- Manage your bookings
- Cancel eligible bookings
- Track your sessions & class credits
- View your purchases
Website
Explore Aura studio memberships, class packs, subscription and special packages all in one place.
Please note: All bookings and cancellations should be managed through our booking platforms.
Additional Studio Policies
Attire & Grip Socks
- Comfortable, appropriate workout attire is required
- Grip socks are mandatory for Pilates and applicable classes
- Grip socks are required for safety, hygiene, and stability
- Please bring your own grip socks or check with our reception team for availability
Health & Safety
Your safety is our priority.
Please inform your instructor before class about:
- Injuries
- Physical limitations
- Medical conditions that may affect your participation
If you are feeling unwell or experiencing symptoms of illness, you may cancel your booking subject to studio policies.
Participation in classes is at your own risk.
Parking Information
Aura Wellness - Mamsha
Parking
- 3 hours complimentary at P3 Visitor Parking
- Please provide your car plate number at Aura Reception
- After 3 hours: Charges AED 15/hour
Valet
- AED 50 for 3 hours
- AED 20 for each additional hour
- Cash or card accepted
Tip: Arrive 10–15 minutes early for parking and check-in.
Aura Wellness - Al Reem
Lower Ground Floor, opposite the SHAMS Boutik main entrance.
Parking
- Free parking at the Lower Ground of One Reem Island
- Spaces are limited and first-come, first-served
Valet
Valet parking is available at the entrance of the One Reem Island Building from 9:00 AM - 7:00 PM.
Tip: Please arrive early to allow enough time for parking and check-in.
Photography & Filming
Photography and filming inside the studio require appropriate permission.
If you prefer not to be photographed or filmed, simply let our team know. We respect your privacy.
Studio Etiquette
Studio Etiquette
- Please respect our instructors, staff, and fellow clients.
- Keep phones on silent during class.
- Please remove jewellery before Pilates to protect both your belongings and our equipment.
- Please be inside the studio before class starts.
- Our trainer begins the warm-up promptly.
Studio Rules
- Late entry beyond 10 minutes is strictly not permitted.
- Food and drinks are strictly not allowed inside the class.
- No pets are allowed inside the café area or the studio area.
- Pets are only permitted in the outdoor seating area.
Memberships & Class Packs
- Memberships and class packs are non-refundable and non-transferable unless otherwise agreed in writing
- Class credits cannot be exchanged for cash
- Credits must be used before the package expiration date
- All bookings are subject to availability
- Promotions and discounts are subject to their specific terms
Premium Membership - No Show Policy
Penalty fee of AED 85 no-show applies to Premium Membership bookings. The booked class entitlement will also be forfeited.
Thank you for respecting our instructors, fellow clients, and shared studio space.
OUR COMMITMENT TO YOU
CONNECTION
Being human, Finding connection with others, ourselves and our surroundings.
MOTION
Our bodies are made to move.
We run classes to stretch, move, sweat and meditate.
HEALTHY
Whether you’re looking for a light snack or a wholesome meal, every dish is crafted with your health in mind.